How is Nissan’s after-sales service?
In recent years, Nissan's sales in the domestic market have remained stable, but can its after-sales service satisfy consumers? By sorting out the hot topics and hot content on the Internet in the past 10 days, we compiled some real feedback and data about Nissan’s after-sales service to help everyone understand Nissan’s after-sales performance more comprehensively.
1. Overall evaluation of Nissan’s after-sales service
According to consumer feedback and third-party platform data, Nissan's after-sales service is at an above-average level in the industry. The following are the main comments about Nissan’s after-sales service in the past 10 days:
| Evaluation dimension | Positive rating | Negative review rate |
|---|---|---|
| service attitude | 75% | 25% |
| Maintenance efficiency | 68% | 32% |
| Accessories supply | 72% | 28% |
| price transparency | 65% | 35% |
Judging from the data, Nissan's service attitude and parts supply have been recognized by many consumers, but there is still room for improvement in maintenance efficiency and price transparency.
2. Real feedback from consumers
1.Positive review:
Many consumers mentioned that the service staff at Nissan 4S stores are friendly and can answer questions patiently, especially when dealing with problems during the warranty period. A car owner said: "My Qashqai had a minor problem during the warranty period, and the 4S store solved it quickly. The service attitude is very good."
2.Negative review:
Some car owners reported that Nissan's maintenance cycle is relatively long, especially for non-warranty failures, which require a long wait for repairs to be completed. In addition, individual car owners mentioned that the prices of accessories are high and lack transparency.
3. Nissan after-sales service policy
Nissan’s after-sales service policy mainly includes the following contents:
| Services | Specific content |
|---|---|
| Warranty period | 3 years or 100,000 kilometers (whichever comes first) |
| Free maintenance | Some models provide 1-2 free maintenance sessions |
| roadside assistance | 24-hour free roadside assistance service |
| Accessories guarantee | Original parts supplied, free replacement within the warranty period |
4. Comparison with competing products
In order to have a more intuitive understanding of Nissan's after-sales service level, we compared it with Toyota and Honda of the same level:
| Brand | Service attitude praise rate | Maintenance efficiency praise rate | Parts supply positive rating |
|---|---|---|---|
| Nissan | 75% | 68% | 72% |
| toyota | 80% | 75% | 78% |
| Honda | 78% | 70% | 75% |
Judging from comparative data, Nissan's after-sales service is slightly inferior to Toyota and Honda, but its performance in parts supply and service attitude is acceptable.
5. Summary
Taken together, Nissan's after-sales service is at an above-average level in the domestic market and can meet the basic needs of most car owners. Its service attitude and spare parts supply have been more recognized, but it still needs improvement in terms of maintenance efficiency and price transparency. If you are considering buying a Nissan car, it is recommended to know the service reputation of the local 4S store in advance to get a better after-sales experience.
If you have actual experience with Nissan after-sales service, please share your views in the comment area!
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